Appendix B Cisco Support Resources
Obtaining Additional Publications and Information
B-8
User Guide for the Catalyst Express 500 Switches
OL-8122-01
Submitting a Service Request
If you cannot successfully resolve an issue through the self-help tools, click the
Open Service Request option in the Portal and fill out the online form. This will
immediately submit the request to the Cisco SMB Technical Assistance Center
(Cisco SMB TAC). Requests can be submitted at any time, 24 hours a day, 365
days a year. A Cisco SMB TAC engineer will then respond to the request within
1 business day during normal business hours.
If your issue is not resolved by using the recommended resources, your service
request is assigned to a Cisco TAC engineer. To open a service request by
telephone, use one of these numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides,
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
http://www.cisco.com/go/marketplace/
• Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
http://www.ciscopress.com
• Packet magazine is the Cisco Systems technical user magazine for
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
Cisco products and solutions, as well as network deployment and
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