5-3
User Guide for the Catalyst Express 500 Switches
OL-8122-01
Chapter 5 Troubleshooting
Run a Diagnostic Test
To display the Diagnostics window (Figure 5-1), choose Diagnostics from the
device manager menu. You can also display the Diagnostics window by clicking
the Get Details button in the Status field, which is displayed under the Front Panel
view.
Figure 5-1 Diagnostics Window
After running either or both tests, the window displays a report (Figure 5-2) of
problems detected by the switch. The report also includes severity levels and
recommended actions to help you solve the problems.
The diagnostics report includes this information:
Severity Level A single-digit code (0 to 5) that reflects the severity of the problem. The lower the
number, the more serious the condition and the need to take action.
Emergency (0)—The switch is unusable.
Alert (1)—The switch requires immediate action.
Critical (2)—The switch has a critical condition.
Error (3)—The switch has an error condition.
Warning (4)—The switch has a warning condition.
Notifications (5)—The switch is operating normally but has a significant
condition.
Description The description of the problem, including the ports on which the problem was
detected.
Recommendation The recommended actions to solve the problem.
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