Cisco Explorer Series User Manual

734375 Rev H 93
Introduction
This chapter provides suggestions for troubleshooting Explorer
DHCTs that fail the staging process. It also contains general
troubleshooting guidelines.
Suggested solutions are also included; however, in some instances, it
may be necessary to contact us. Refer to Customer Information (on
page 109) for contact information.
9 Chapter 9
Troubleshooting
In This Chapter
 Staging Failures ..................................................................................... 94
 DHCT Errors ......................................................................................... 95
 Send Instant Hits ................................................................................... 99
 OS and ResApp Downloads .............................................................. 101
 PowerKEY/EA Issues ........................................................................ 104

Cisco Explorer Series Specifications

General

Category	Media Converter
Series	Explorer
Model	Various (e.g., 4642HDC, 8642HDC, 9865HDC)
Type	Set-top box
Input Interfaces	CableCARD, Ethernet, USB
Output Interfaces	HDMI, Component, Composite, S-Video (depending on the model)
Video Resolution	Up to 1080p (depending on the model)
Audio Output	HDMI, Optical, RCA
Power Supply	External power adapter
Dimensions	Varies by model
Weight	Varies by model