Cisco Explorer Series User Manual

PowerKEY/EA Issues
734375 Rev H 107
Symptom
Diagnostic
Screen
Type of
DHCT
Possible Solution
ISE errors
continually
increment
when an
instant hit is
sent to the
DHCT from
the billing
system or
from the
DNCS
Page 6
Unstaged
1 Do the MAC addresses and Secure Micro for the DHCT
match what is recorded in the DNCS?
– If yes, follow these steps:
i Ask the DNCS operator to perform a
modDhctCfg -s on the DHCT.
ii Stage the DHCT again.
– If no, continue with step 2.
2 Follow these steps:
a Delete the DHCT from the DNCS.
b Contact us to have new EMMs built.
c Try to stage the DHCT again using the new EMMs.
3 If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with S1. No EMMs/ISE/EA.

Cisco Explorer Series Specifications

General

Category	Media Converter
Series	Explorer
Model	Various (e.g., 4642HDC, 8642HDC, 9865HDC)
Type	Set-top box
Input Interfaces	CableCARD, Ethernet, USB
Output Interfaces	HDMI, Component, Composite, S-Video (depending on the model)
Video Resolution	Up to 1080p (depending on the model)
Audio Output	HDMI, Optical, RCA
Power Supply	External power adapter
Dimensions	Varies by model
Weight	Varies by model