Cisco Explorer Series - Page 6

Contents
iv 734375 Rev H
Copy the EMM File ................................................................................................................ 58
Send the EMM File to the DNCS Using FTP ...................................................................... 59
Extract the EMM File ............................................................................................................. 60
Copy the TOC File ................................................................................................................. 61
Load EMM Data ..................................................................................................................... 62
How to Stage DHCTs 67
Overview ................................................................................................................................. 68
DHCT Staging Flowchart ..................................................................................................... 69
Staging DHCTs with Services .............................................................................................. 70
Staging DHCTs For Instastaging ......................................................................................... 71
Verify the PowerKEY Information ...................................................................................... 72
Verifying the Staging Process .............................................................................................. 75
How to Stage CableCARD Modules 77
Overview ................................................................................................................................. 78
Setting Up the DNCS for CableCARD Module Staging ................................................... 79
Staging CableCARD Modules .............................................................................................. 80
Verify CableCARD Module Staging ................................................................................... 85
Returning DHCTs and CableCARD Modules to Service 87
Check for Stranded IPPV Events and Clear NVM ............................................................ 88
Returning CableCARD Modules to Service ....................................................................... 92
Troubleshooting 93
Staging Failures ...................................................................................................................... 94
DHCT Errors ........................................................................................................................... 95
Send Instant Hits .................................................................................................................... 99
OS and ResApp Downloads ............................................................................................... 101
PowerKEY/EA Issues ......................................................................................................... 104
Customer Information 109
Appendix A Download LED Indicators 111
Overview ............................................................................................................................... 112
LED Indicators Displayed During an OSM Download .................................................. 113
LED Indicators Displayed During a CVT Download ..................................................... 116
DHCTs with Three LED Indicators ................................................................................... 119
DHCTs with Single LED Indicators .................................................................................. 122
POWER LED Indicators Displayed on DHCTs ............................................................... 125