Step 3 Highlight Cisco Headset and press Show detail.
Find Your Headset Serial Number in Cisco Jabber
You can find your Cisco headset serial number on Cisco Jabber for Windows and Mac, version 12.8 or later.
Procedure
Step 1 In Cisco Jabber, click the gear icon and select Settings > Audio.
Step 2 Under the Speaker slider, click Advanced Settings.
Your headset model, serial number, and current firmware version displays at the top of the window.
Submit Logs Through the Cisco Headsets App
Headset logs provide Cisco engineers with valuable diagnostic information that help us improve the Cisco
Headset 730.
Procedure
Step 1 Open the Cisco Headsets mobile app.
Step 2 Select Support and tap Send Logs.
The Cisco Headsets app opens your preferred email app with a new message that contains a prefilled subject
line and log files attached.
Step 3 Describe your problem in the email, add any other relevant attachments, and tap send.
Clean Your Cisco Headset
Periodically, you may need to clean your headset.
Procedure
Step 1 Wipe the headband and ear cups on your headset with a soft, dry cloth.
Step 2 Optional: If a headset requires additional cleaning, apply a small amount of non-alcohol-based cleaning agent
onto a soft, clean, lint-free cloth, and gently wipe down the headset. Avoid using a 70% isopropyl alcohol
solution, as it may discolor or cloud the surface and potentially degrade the integrity of the device over time.
If the headset requires disinfection, you may use a 70% isopropyl alcohol solution at your own risk.
Cisco Headset 730 User Guide
39
Troubleshooting
Find Your Headset Serial Number in Cisco Jabber
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