Phone.com Setup and Troubleshooting Guide
Cisco SPA303 IP Phone
Revised: May 28, 2014 Page 2 of 11
Welcome!
This guide contains instructions to help you set up and use your
Cisco® SPA303 IP Phone. It describes some of the features your
phone and your Phone.com® service provide, so you can take
advantage of what the two together have to offer you. The guide
also provides insight into common network problems and how to
troubleshoot them.
Expect to spend about 15 minutes getting your SPA303 set up and
ready to use. Once it’s set up, your phone will work in nearly the
same way as your typical office phone. Some familiarity with
networking may be required, especially if you have to change your
network’s configuration or settings.
If you need additional help after reviewing this guide, check out the
Additional Service and Support section at the end of this guide.
You’ll find multiple means of contacting us there.
Getting Familiar With Your Phone
Thoroughly review Cisco’s Quick Start Guide to get familiar with the
features and functions of the SPA303. The guide is included in the
box, and is also available on the web
(www.cisco.com/en/US/docs/voice_ip_comm/csbpipp
/ip_phones/quick_start/guide/spa_300_quick_start.pdf).
Setting Up Your Phone
Before your SPA303 was shipped it was tested with a Phone.com
account to make sure it was working properly. Many configuration
parameters are set by Phone.com so you don’t have to.
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