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Cisco SPA301 User Manual
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Cis
c
o Small Busine
s
s
IP Phones Models S
P
A301
, S
P
A303, SP
A501
G,
S
P
A502
G, S
P
A504G, S
P
A508G, S
P
A509G, S
P
A512
G,
S
P
A514G, S
P
A525
G, S
P
A525
G2, and WIP310
ADMINISTR
A
TION
GUIDE
2
Table of Contents
Default Chapter
2
Table of Contents
2
Chapter 1: Getting Started
13
Overview of the Phones
14
Cisco Attendant Console
14
Changing the Cisco SPA500DS Attendant Console Display
14
Network Configurations
16
Cisco SPA9000 Voice System
17
Cisco UC320W
17
Cisco Unified Communications 500 Series for Small Business
17
Other SIP IP PBX Call Control Systems
17
Updating Firmware
18
Upgrading Cisco SPA30X, SPA50X, and SPA51X IP Phones
18
Upgrading Cisco SPA525G and Cisco SPA525G2 IP Phones
19
Upgrading the Cisco WIP310
19
Determining the Firmware Version
19
Determining the IP Address of the Phone
21
Downloading the Firmware
22
Installing the Firmware
22
Using the Web-Based Configuration Utility
23
Allowing Web Access to the IP Phone
24
Saving the Configuration Profile
26
Understanding Administrator and User Views
27
Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series)
27
Accessing Administrative Options
28
Using the Web Administration Tabs
28
Viewing Phone Information
28
Viewing Reboot Reasons
28
Viewing the Reboot History on the Phone Web User Interface
30
Viewing the Reboot History on the IP Phone Screen
30
Viewing the Reboot History in the SPA Status Dump File
30
Using IVR on IP Phones Without Screens
31
Ensuring Voice Quality
34
Supported Codecs
34
Bandwidth Requirements
36
Factors Affecting Voice Quality
37
Voice Quality Report Via SIP Publish
38
Chapter 2: Configuring Lines
40
Configuring a Line Key
41
Configuring Shared-Line Appearance
41
Configuring Call Appearance Per Line
43
Expand Call Appearance Per Line
44
Configuring Call Appearance Mapping Style
44
Configuring Unused Line Keys to Access Services
45
Broadsoft Advanced Call Park and Recall Support
46
Assigning, Picking, and Monitoring a Parked Call
46
Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines
48
Configuring Call Pickup and Busy Lamp Field
48
Configuring Speed Dial
49
Configuring DTMF Wait and Pause Parameters
50
Configuring Audio Indication for Call Pickup Event
52
Configuring Basic or Advanced Call Park Function to a Line Key
53
Chapter 3: Customizing Standard Features
55
Configuring Phone Information and Display Settings
56
Configuring the Phone Name
56
Customizing the Startup Screen
56
Changing the Display Background (Wallpaper)
57
Configuring the Screen Saver
59
Configuring the LCD Contrast
60
Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2)
61
Configuring Linksys Key System Parameters
61
Enabling Call Features
62
Enabling Secure Calls
62
Encryption Methods for a Secure Call
63
Secure Call Indication Tone
63
Enabling Anonymous Call and Caller ID Blocking Services
64
Enabling ACD Service
64
Enabling Call Back Service
64
Enabling Call Park and Call Pickup Services
65
Enabling Call Transfer and Call Forwarding Services
65
Enabling Conferencing
66
Enabling Do Not Disturb
66
Enabling the Missed Call Shortcut
66
Logging Missed Calls
66
Enabling Paging (Intercom)
67
Configuring Paging Groups
67
Enabling Service Announcements
69
Configuring Voice Mail and Message Waiting Settings
69
Configuring Voice Mail
69
Configuring Internal Voice Mail for each Extension (Using a Cisco SPA400)
69
Configuring the Message Waiting Indicator
70
Customizing Phone Softkeys
70
Programmable Softkeys
75
Configuring PSK Fields
75
Configuring Toggling for Psks
77
Configuring Psks to Call XML Scripts
78
Physical Hold Button and PSK Linking
78
Configuring Ring Tones
79
Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)
82
User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2)
82
Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA300 Series and Cisco SPA500 Series Only)
82
Assigning a Ring Tone to an Extension
84
Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2)
85
Configuring Audio Settings
86
Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Series)
87
Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 Only)
88
Configuring User Access Control
88
Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 Only)
88
Enabling Bluetooth from the Web Interface
89
Enabling Bluetooth from the Phone
89
Pairing a Bluetooth Headset
89
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone
91
Initiating Pairing from the Cisco SPA525G2
91
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone
92
Enabling SMS Messaging
93
Enabling and Configuring the Phone Web Server
94
Configure the Web Server from the Phone Web Interface
94
Configure the Web Server from the Phone Screen Interface
95
Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones
96
Configuring Broadsoft Settings
100
Series)
100
Configuring Broadsoft Directory
100
Configuring Personal Address Book
101
Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Applicable to Broadsoft)
102
Configuring Synchronization of DND and CFWD
103
Configuring Synchronization of DND and CFWD by Using the Configuration File
103
Broadsoft ACD Support
103
Configuring Broadsoft ACD Support
104
Configuring XML Services
104
XML Directory Service
105
XML Applications
106
Macro Variables
106
Configuring Music on Hold
110
Configuring Extension Mobility
110
Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2)
111
Configuring the User Name and Account on the Camera
112
Entering Camera Information into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility
112
Viewing the Video
113
Chapter 4: Configuring SIP, SPCP, and NAT
114
SIP and Cisco IP Phones
114
SIP over TCP
116
SIP Proxy Redundancy
116
Configuring Survivable Remote Site Telephony (SRST) Support
116
Dual Registration
117
Alternate Proxy and Dual Registration Disabled
117
Register Upon Failover/Recovery
117
RFC3311 Support
118
Support for SIP NOTIFY XML-Service
118
Configuring SIP
119
Configuring Basic SIP Parameters
119
Configuring SIP Timer Values
123
Configuring Response Status Code Handling
126
Configuring RTP Parameters
126
Configuring SDP Payload Types
128
Configuring SIP Settings for Extensions
131
Configuring a SIP Proxy Server
137
Configuring Subscriber Information Parameters
139
Configuring the IP Phone Communications Protocol
140
Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2
141
Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone
141
Managing NAT Transversal with Cisco IP Phones
141
NAT Mapping with Session Border Controller
142
NAT Mapping with SIP-ALG Router
142
NAT Mapping with a Static IP Address
142
NAT Mapping with STUN
143
Determining Whether the Router Uses Symmetric or Asymmetric NAT
144
Chapter 5: Configuring Security, Quality, and Network Features
146
Setting Security Features
146
Configuring Domain and Internet Settings
146
Configuring Restricted Access Domains
146
Configuring DHCP, Static IP, or Pppoe Connection Type
147
Challenging SIP Initial INVITE and MWI Messages
149
Encrypting Signaling with SIP over TLS
149
Securing Voice Traffic with SRTP
150
Configuring Voice Codecs
150
Setting Optional Network Servers
155
Configuring VLAN Settings
156
Configuring Cisco Discovery Protocol (CDP)
156
Configuring LLDP-MED
157
TLV Information
158
Configuring the VLAN Settings
165
Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2
167
Configuring the VPN on the Security Appliance
168
Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2
168
Chapter 6: Provisioning
171
Redundant Provisioning Servers
172
Retail Provisioning
172
Automatic In-House Preprovisioning
173
Using HTTPS
174
Server Certificates
174
Client Certificates
175
Obtaining a Server Certificate
175
Manually Provisioning a Phone from the Keypad
176
Sample Configuration File
177
Updating Profiles and Firmware
178
Launch a Firmware Update by Using a Browser Command
185
Launch a Profile Update by Using a Browser Command
185
Rebooting a Phone by Using a Browser Command
186
Configuring a Custom Certificate Authority
186
General Purpose Parameters
187
Using
188
Chapter 7: Configuring Regional Parameters and Supplementary Services
191
Scripting for Cadences, Call Progress Tones, and Ring Tones
192
Cadence Script
192
Example: Normal Ring
192
Example 2: Distinctive Ring (Short, Short, Short, Long)
193
Tone Script
193
Example: Dial Tone
193
Example: SIT Tone
194
Ring Script
195
Call Progress Tones
196
Distinctive Ring Patterns
196
Example 1: Normal Ring
196
Example 2: Distinctive Ring (Short, Short, Short, Long)
197
Distinctive Call Waiting Tone
197
Control Timer Values (Sec)
198
Configuring Supplementary Services (Star Codes)
199
Entering Star Code Values
199
Activating or Deactivating Supplementary Services
203
Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series)
204
Bonus Services Announcement Description
204
Outbound Call Codec Selection Codes
206
Miscellaneous Parameters
206
DTMF Parameters
206
Localizing Your IP Phone
207
Managing the Time and Date
208
Configuring Daylight Saving Time
209
Daylight Saving Time Examples
210
Selecting a Display Language
211
Creating a Dictionary Server Script
211
Chapter 8: Configuring Dial Plans
213
About Dial Plans
213
Digit Sequences
214
Digit Sequence Examples
217
Acceptance and Transmission of the Dialed Digits
219
Dial Plan Timer (Off-Hook Timer)
220
Syntax for the Dial Plan Timer
220
Interdigit Long Timer (Incomplete Entry Timer)
221
Syntax for the Interdigit Long Timer
221
Interdigit Short Timer (Complete Entry Timer)
222
Syntax for the Interdigit Short Timer
222
Editing Dial Plans on the IP Phone
223
Resetting the Control Timers
224
Chapter 9: Configuring LED Patterns
225
LED Script
230
LED Script Examples
230
Appendix A: Cisco SPA IP Phone Field Reference
232
Info Tab
233
System Information
233
Reboot History
235
Network Configuration (SPCP)
236
VPN Status (Cisco SPA525G or Cisco SPA525G2 Only)
237
Product Information
237
Phone Status
238
Ext Status
239
Line/Call Status
240
Downloaded Ring Tone
242
Custom CA Status
242
System Tab
244
System Configuration
244
Power Settings
246
Internet Connection Type
246
Static IP Settings
247
Pppoe Settings (Cisco SPA525G or Cisco SPA525G2 Only)
248
Optional Network Configuration
248
VLAN Settings
250
Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only)
251
Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only)
252
VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only)
252
Inventory Settings
253
SIP Tab
254
SIP Parameters
254
SIP Timer Values (Sec)
260
Response Status Code Handling
263
RTP Parameters
264
SDP Payload Types
266
NAT Support Parameters
270
Linksys Key System Parameters
272
Provisioning Tab
274
Regional Tab
274
Call Progress Tone Description
274
Distinctive Ring Patterns
278
Control Timer Values (Sec)
279
Vertical Service Activation Codes
280
Vertical Service Announcement Codes
285
Outbound Call Codec Selection Codes
286
Time (Cisco SPA525G or Cisco SPA525G2 Only)
289
Language (Cisco SPA525G or Cisco SPA525G2 Only)
290
Miscellaneous
290
Phone Tab
295
General
295
Line Key
301
Miscellaneous Line Key Settings
302
Line Key LED Pattern
305
Supplementary Services
307
Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series)
309
Ring Tone (Cisco WIP310)
311
Audio Input Gain (Db)
311
Multiple Paging Group Parameters
313
Broadsoft Settings
314
LDAP Corporate Directory Search
316
XML Service
319
Extension Mobility
319
Programmable Softkeys
320
Call Audio Recording (Cisco SPA525G and SPA525G2)
322
Ext Tab
323
General
323
Share Line Appearance
324
NAT Settings
325
Network Settings
326
SIP Settings
327
Call Feature Settings
332
Proxy and Registration
338
Subscriber Information
342
Audio Configuration
343
Dial Plan Script
348
User Tab
350
Call Forward
350
Speed Dial
350
Supplementary Services
351
Camera Settings (Cisco SPA525G or Cisco SPA525G2)
353
Web Information Service Settings (Cisco SPA525G or Cisco SPA525G2)
353
Audio (Spa5Xx)/Audio Volume (SPA525G/525G2)
353
Screen (Cisco SPA525G or Cisco SPA525G2)
356
Attendant Console Tab (Cisco SPA500 and Cisco SPA500DS)
358
General
358
Attendant Key LED Patterns
361
Attendant Console Status
363
TR-069 Tab
364
Cisco SPA525G or Cisco SPA525G2-Specific Tabs
366
Wi-Fi
366
Bluetooth
366
Personal Address Book
368
Call History
368
Speed Dials
368
Firmware Upgrade
368
Appendix B: Where to Go from here
369
Other manuals for Cisco SPA301
Setup And Troubleshooting Guide
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Cisco SPA301 Specifications
General
Brand
Cisco
Model
SPA301
Category
IP Phone
Language
English
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