Customizing Standard Features
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 74
3
Programmable Softkeys
The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide sixteen
programmable softkeys (fields PSK 1 through PSK 16). These keys can be defined
by either a speed dial script or an XML service script.
To configure programmable softkeys:
STEP 1 Click Admin Login > advanced > Voice > Phone.
STEP 2 Under Programmable Softkey Enable, choose yes to enable.
STEP 3 In the PSK number field, enter the string for the PSK. See the different types of
PSKs described in the following section.
STEP 4 Click Submit All Changes.
Configuring PSK Fields
PSKs can be configured as speed dials. The speed dials can be extensions or
phone numbers (for example, like traditional speed dials, where pressing the
speed dial will dial a number).
PSKs can also be configured with speed dials that perform an action defined by a
vertical service activation code (also known as a star [*] code). For example, a PSK
configured with a speed dial for *67 would put a call on hold. You can also
configure PSKs to call XML scripts.
To configure a speed dial PSK, enter the following in the PSK number field:
"fnc=sd;ext=extensionname/starcode@$PROXY;[vid=outboundextnum;]nme=name"
where
fnc
is the function of the key (speed dial); extensionname/starcode is the
extension being dialed or the star code action to perform;
vid
is the extension on
the calling phone from which the outbound call is sent; and
name
is the name of
the speed dial being configured. The
name
field displays on the softkey on the IP
phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA30X
or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or
Cisco SPA525G2 phone. If more characters are used, the label can be truncated
on the IP phone screen.
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