Configuring Regional Parameters and Supplementary Services
Configuring Supplementary Services (Star Codes)
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 199
7
Configuring Supplementary Services (Star Codes)
The Cisco IP phones provide native support of a large set of enhanced or
supplementary services (also known as star codes). A user can enter star codes
(such as *21 for call forward, followed by the target number) to perform call
features such as call return, blind call transfers, call pickup, and so on. These
codes can be handled locally by the phone or to be sent to the network as an
INVITE to the service provider.
Some service providers choose to disable star codes. See Configuring
Supplementary Services (Star Codes) for more information.
Entering Star Code Values
The phone provides default values for star codes. To change star code values,
navigate to Admin Login > advanced > Regional. Under Vertical Service
Activation Codes, enter the values you want to change for the codes.
The codes are:
• Call Return (*69)—Calls the last caller, regardless which extension.
• Blind Transfer (*98)—Allows the user to transfer a call to another number
without waiting for the other party to pick up.
• Call Back Act (*66)—Periodically redials the last busy number (every 30
seconds by default) until it rings or until the attempt expires (30 min by
default), regardless which extension. Only one call back operation can be
ordered at a time. A new order automatically cancels the previous order.
• Call Back Deact (*86)—Cancels the last call back operation.
Interdigit Short
Timer
Short timeout between entering digits when dialing. The
Interdigit Short Timer
is used after any one digit, if at least
one matching sequence is complete as dialed, but more
dialed digits would match other as yet incomplete
sequences. Ranges from 0 to 64 seconds.
Defaults to 3.
Field Description
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