Customizing Standard Features
Enabling Call Features
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 63
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Enabling Anonymous Call and Caller ID Blocking Services
To enable Anonymous Call and Caller ID Blocking navigate to Admin Login >
advanced > Voice > User. Under Supplementary Services under the type of call
blocking, choose yes to enable or no to disable:
• Block ANC Serv—Blocks anonymous calls.
• Block CID Serv—Blocks outbound caller ID.
Enabling ACD Service
Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions.
NOTE The ACD feature applies to both Sylantro and Broadsoft. To Enable Broadsoft ACD,
see Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500
Series) for Broadsoft ACD Support.
To e n a b l e A C D :
STEP 1 Click Admin Login > advanced > Voice > User.
STEP 2 Under Supplementary Services from the ACD Login Serv list, choose yes to
enable. (Defaults to no [disabled].)
STEP 3 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6
(depending on your phone model). Defaults to 1.
STEP 4 Click SIP and set SIP B Parameter to yes.
STEP 5 Click Submit All Changes.
Enabling Call Back Service
Call back forces the phone to repeatedly try a number that received a busy
response. The busy number is tried until the call goes through and the target
phone rings.
To enable call back service, navigate to Admin Login > advanced > Voice >
Phone. Under Supplementary Services in the Call Back Serv field, choose yes to
enable.
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