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Cisco Unified Contact Center Express User Manual

Cisco Unified Contact Center Express
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4-4
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 4 Trace
Trace Level Options
All applications that use the CRS Trace library use a Syslog Facility Code. Table 4-2 lists the Facilities
and Descriptions for the Trace Files
.
Ta b l e 4-2 Trace File Facilities
Facility Code Description
MIVR Workflow Application Framework
MCVD Cluster Framework
MADM CRS Administration page
MEDT Editor
Table 4-3 describes the Trace file subfacilities.
:
Ta b l e 4-3 Trace File Subfacilities
Subfacility Code Description
AC_CLUSTER Archive Cluster Component
AC_CONFIG Archive Configuration Component
AC_DATABASE Archive Database Component
AC_JTAPI JTAPI Archive Component
AC_OS Archive Operating System Component
AC_SPANLINK CAD/CSD Archive Component
ADM Administration Client
ADM_CFG Administration Configuration
APP_MGR Applications Manager
ARCHIVE_MGR Archive Manager
AW_CFG Restore Administration Configuration
BARBI_CLI Backup and Restore Client Interface
BOOTSTRAP_MGR CRS Bootstrap Manager
CFG_MGR Configuration Manager
CHANNEL_MGR Channel Manager
CLUSTER_MGR Cluster Manager
CONTACT_MGR Contact Manager
CONTACT_STEPS Contact Steps
CRA_CMM CRS ClusterMsgMgr Component
CRA_HRDM CRS Historical Reporting Data Manager
CVD Cluster View Daemon
DB Database
DBPURGE_MGR Database Purge Manager
DESKTOP CRS Editor Desktop
DOC_MGR Document Manager

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Cisco Unified Contact Center Express Specifications

General IconGeneral
Deployment ModelOn-premises
Maximum Agents400
ReportingReal-time and historical reporting
High AvailabilityYes
MultichannelVoice, email, chat
ACDYes
IVRYes
Supported ProtocolsSIP, H.323
IntegrationCisco Unified Communications Manager
Virtualization SupportYes
Omnichannel SupportYes
Outbound DialingPreview and Predictive

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