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Cisco Unified Contact Center Express User Manual

Cisco Unified Contact Center Express
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4-5
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 4 Trace
Trace Level Options
EDT CRS Editor general
ENG CRS Engine
EXECUTOR_MGR Executor Manager
EXPR_MGR Expression Manager
FILE_MGR File Manager
GENERIC Generic catalog for a facility
GRAMMAR_MGR Grammar Manager
GRP_CFG Group Configuration
HOLIDAY_MGR Holiday Manager
HR_MGR Historical Reports Manager
ICD_CTI Unified CCX CTI Server
ICD_HDM Unified CCX Historical Data Manager
ICD_RTDM Unified CCX Real-Time Data Manager
IO_ICM Unified ICME Input/Output
JASMIN Java Signaling and Monitoring Interface
LIB_APPADMININTERCEPTOR CRS Administration Interceptor Library
LIB_AXL AXL Library
LIB_CFG Configuration Library
LIB_CRTP CRTP Library
LIB_DATABASE Database Library
LIB_DIRECTORY Directory Access Library
LIB_EVENT Event Message Library
LIB_ICM Unified ICME Library
LIB_JASPER Jasper Tomcat Library
LIB_JCUP JavaCup Library to parse expressions
LIB_JDBC JDBC Library
LIB_JINI JINI Services
LIB_JMAIL Java Mail Library
LIB_JLEX JLEX Library used to parse expressions
LIB_LICENSE License Library
LIB_MEDIA Media Library
LIB_RMI Java Remote Method Invocation Library
LIB_SERVLET Servlet Library
LIB_TC Tomcat Library
LOG_MGR Log Manager
MRCP_CFG MRCP Configuration
Table 4-3 Trace File Subfacilities (continued)
Subfacility Code Description

Table of Contents

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Cisco Unified Contact Center Express Specifications

General IconGeneral
Deployment ModelOn-premises
Maximum Agents400
ReportingReal-time and historical reporting
High AvailabilityYes
MultichannelVoice, email, chat
ACDYes
IVRYes
Supported ProtocolsSIP, H.323
IntegrationCisco Unified Communications Manager
Virtualization SupportYes
Omnichannel SupportYes
Outbound DialingPreview and Predictive

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