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Cisco Unified Contact Center Express User Manual

Cisco Unified Contact Center Express
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4-6
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 4 Trace
Trace Level Options
MGR_MGR Manager Manager
NODE_MGR Node Manager
PALETTE Editor Palette
PROMPT_MGR Prompt Manager
PURGING Purging
RPT Reporting
RTPPORT_MGR RTP Manager
SCRIPT_MGR Script Manager
SESSION_MGR Session Manager
SIP_STACK SIP Stack logging
SOCKET_MGR Socket Manager
SS_APP Application Subsystem
SS_CM Contact Manager Subsystem
SS_CMT Cisco Media Termination Subsystem
SS_DB Database Subsystem
SS_EMAIL E-mail Subsystem
SS_ENT_SRV Enterprise Server Subsystem
SS_HTTP HTTP Subsystem
SS_ICM Unified ICME Subsystem
SS_MRCP_ASR MRCP ASR Subsystem
SS_MRCP_TTS MRCP TTS Subsystem
SS_OUTBOUND Preview Outbound Dialer Express Subsystem (uses MIVR log
file)
SS_RM Resource Manager Subsystem
SS_RMCM Resource Manager Contact Manager Subsystem
SS_RTR Real-Time Reporting Subsystem
SS_SIP SIP Subsystem
SS_TEL JTAPI Subsystem (Telephony)
SS_VB Voice Browser Subsystem
SS_VOIPMON_SRV Voice over IP Monitor Server Subsystem
STEP_CALL_CONTROL Call Control Steps
STEP_ENT_SRV Enterprise Server Steps
STEP_MEDIA_CONTROL Media Control Steps
STEP_SESSION Sessions Steps
STEP_SESSION_MGMT Session Management Steps
STEP_USER User Steps
Table 4-3 Trace File Subfacilities (continued)
Subfacility Code Description

Table of Contents

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Cisco Unified Contact Center Express Specifications

General IconGeneral
Deployment ModelOn-premises
Maximum Agents400
ReportingReal-time and historical reporting
High AvailabilityYes
MultichannelVoice, email, chat
ACDYes
IVRYes
Supported ProtocolsSIP, H.323
IntegrationCisco Unified Communications Manager
Virtualization SupportYes
Omnichannel SupportYes
Outbound DialingPreview and Predictive

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