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<Change of Address or Receiving as a Gift>
In the event that you have moved or have received your watch as a gift, and are not able to
bring your watch to the shop where it was purchased for serving, please consult Customer
Support Center.
<Periodic Inspection(Charge Basis)>
•
Water resistance
As the water resistance will be reduced over time, you should have your watch inspected and its water
resistance verified every 2-3 years (charge basis) to extend its life and ensure safety. To maintain its water
resistance, it is recommended to request us to replace the packings and other parts of your watch.
•
Disassembling for internal cleaning (repair)
You should have your watch disassembled and its internal components cleaned periodically to extend its life.
Lubrication oils are used to reduce wearing of moving parts such as gears. However, over time the lubrication
oils will degrade and wear will increase, eventually resulting in malfunction. Please have your watch undergo
internal cleaning once every 5 years as a guide.
<Request to customers>
All parts of this watch, except for the band, are to be repaired only at CITIZEN.
This is because special technologies and equipment are required to perform
repairs,inspections and adjustments. Please make requests for repairs to Customer Support
Center when having your watch repaired.
<Other Inquiries>
If you have any questions regarding the way warranty, repairs or other matters, please
inquire at the shop where you purchased your watch or Customer Support Center.
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