ClimateMaster Tranquility TY Series - Functional Troubleshooting

Tranquility
®
22
(
TY
)
Series
Rev.: July 8, 2021
ClimateMaster Water-Source Heat Pumps
46
CLIMATEMASTER WATER-SOURCE HEAT PUMPS
Functional Troubleshooting
Fault Htg Clg Possible Cause Solution
Main power problems X X Green Status LED O󰀨
Check line voltage circuit breaker and disconnect.
Check for line voltage between L1 and L2 on the contactor.
Check for 24VAC between R and C on CXM/DXM'
Check primary/secondary voltage on transformer.
HP Fault
Code 2
High Pressure
X Reduced or no water ow in cooling
Check pump operation or valve operation/setting.
Check water ow adjust to proper ow rate.
X
Water Temperature out of range in
cooling
Bring water temp within design parameters.
X Reduced or no air ow in heating
Check for dirty air lter and clean or replace.
Check fan motor operation and airow restrictions.
Dirty Air Coil- construction dust etc.
Too high of external static. Check static vs blower table.
X Air temperature out of range in heating Bring return air temp within design parameters.
X X Overcharged with refrigerant Check superheat/subcooling vs typical operating condition table.
X X Bad HP Switch Check switch continuity and operation. Replace.
LP/LOC Fault
Code 3
Low Pressure / Loss of
Charge
X X Insu󰀩cient charge Check for refrigerant leaks
X Compressor pump down at start-up Check charge and start-up water ow.
LT1 Fault
Code 4
Water coil low
temperature limit
X Reduced or no water ow in heating
Check pump operation or water valve operation/setting.
Plugged strainer or lter. Clean or replace..
Check water ow adjust to proper ow rate.
X Inadequate antifreeze level Check antifreeze density with hydrometer.
X
Improper temperature limit setting (30°F
vs 10°F [-1°C vs -2°C])
Clip JW3 jumper for antifreeze (10°F [-12°C]) use.
X Water Temperature out of range Bring water temp within design parameters.
X X Bad thermistor Check temp and impedance correlation per chart
LT2 Fault
Code 5
Air coil low
temperature limit
X Reduced or no air ow in cooling
Check for dirty air lter and clean or replace.
Check fan motor operation and airow restrictions.
Too high of external static. Check static vs blower table.
X Air Temperature out of range Too much cold vent air? Bring entering air temp within design parameters.
X
Improper temperature limit setting (30°F
vs 10°F [-1°C vs -12°C])
Normal airside applications will require 30°F [-1°C] only.
X X Bad thermistor Check temp and impedance correlation per chart.
Condensate Fault
Code 6
X X Blocked drain Check for blockage and clean drain.
X X Improper trap Check trap dimensions and location ahead of vent.
X Poor drainage
Check for piping slope away from unit.
Check slope of unit toward outlet.
Poor venting. Check vent location.
X Moisture on sensor Check for moisture shorting to air coil.
X X Plugged air lter Replace air lter.
x X Restricted Return Air Flow Find and eliminate restriction. Increase return duct and/or grille size.
Over/Under
Voltage Code 7
(Auto resetting)
X X Under Voltage
Check power supply and 24VAC voltage before and during operation.
Check power supply wire size.
Check compressor starting. Need hard start kit?
Check 24VAC and unit transformer tap for correct power supply voltage.
X X Over Voltage
Check power supply voltage and 24VAC before and during operation.
Check 24VAC and unit transformer tap for correct power supply voltage.
Unit Performance
Sentinel
Code 8
X Heating mode LT2>125°F [52°C] Check for poor air ow or overcharged unit.
X
Cooling Mode LT1>125°F [52°C] OR
LT2< 40ºF [4ºC])
Check for poor water ow, or air ow.
Swapped Thermistor
Code 9
X X LT1 and LT2 swapped Reverse position of thermistors
ECM Fault - Code 10
X X
Blower does not operate
Check blower line voltage
Check blower low voltage wiring
Blower operating with incorrect airow
Wrong unit size selection
Wrong unit family selection
Wrong motor size
Incorrect blower selection
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