Service and repair
98-135323-H Chapter 3: Service & maintenance 59
Service and repair
Should your Cobham SATCOM product fail, contact your dealer or installer, or
the nearest Cobham SATCOM partner. You will find the partner details on
www.cobhamsatcom.com/where-to-buy. You can also access
www.cobhamsatcom.com and select COBHAM SYNC PARTNER PORTAL,
which may help you solve the problem. Your dealer, installer or Cobham SATCOM
partner will assist you whether the need is user training, technical support,
arranging on-site repair or sending the product for repair. Your dealer, installer or
Cobham SATCOM partner will also take care of any warranty issue.
Pilot port not
configured
Alarm showing
General fault
When powering up the SAILOR 6282 AIS
Transponder for the first time, or after
updating the firmware from an old version, the
Pilot Port might not be configured. Please
select a valid PI port as Pilot Port in the SAILOR
6282 AIS Service Interface.
Dimensions
not set
Alarm showing
DIM are not
set
The dimensions of the ship must be set in the
SAILOR 6282 AIS Service Interface.
Problem Symptom Remedy
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