Troubleshooting basics
98-175666-C Chapter 6: Service 6-3
6.4 Troubleshooting basics
6.4.1 Overview
This section describes an initial check of the primary functions of the SAILOR XTR GX-
R2 system, and provides some guidelines for troubleshooting. Generally, if a fault
occurs without any obvious reason, it is always recommended to observe the LEDs and
the BDU display showing the active events. Possible failure states are shown in the
web interface and the display of the BDU:
• SAFE MODE (e.g. hardware error, missing communication link between the ADU
and BDU, excessive ship motion)
• ADU POST error (hardware error)
• BDU POST error (hardware error)
For a list of all the error messages and warnings, see Appendix F.
6.4.2 Administrator password forgotten
If you do not know the administrator password you can get temporary access (1 hour)
to the system.
Do as follows:
1. On the BDU keypad, push and hold the left arrow key for 5 seconds.
2. Wait for the very short display of Local administration, followed by the event text:
0807F-0 WARNING Local administration enabled.
This will give you temporary administrator access for 1 hour or until next restart.
3. Open your browser and access the web interface.
4. Enter user name: admin (no password is required).
The Dashboard is displayed.
5. To create or change the password select Settings > User administration.
6. Click on the pencil-shaped icon next to Admin.
7. Type in the new administrator password (minimum 8 characters) and click Apply.
The web interface shows the Dashboard page.
6.4.3 To verify that the antenna can go into tracking mode
In case there is no RX lock on the connected VSAT modem you can activate a VSAT
profile using the generic modem to verify that the transponder data used during
calibration are received correctly. If the SAILOR XTR GX-R2 can go into tracking mode it
is most likely not defective.
1. Go to Settings > VSAT profiles.
2. Activate a VSAT profile that is used for azimuth calibration. This is a satellite profile
that uses the VSAT modem profile Service & Calibration.
Note
Accessing the BDU with the local administration function does not
change the current administrator password.
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