Returning units for repair
98-175666-C Chapter 6: Service 6-4
3. Go to DASHBOARD and monitor the system status. If the field ends up showing
Tracking, the SAILOR XTR GX-R2 can track the satellite and is most likely not the
reason why the VSAT modem is not in RX lock.
6.5 Returning units for repair
Should your Cobham Satcom product fail, contact your dealer or installer, or the
nearest Cobham Satcom partner. You will find the partner details on
www.cobhamsatcom.com/where-to-buy. You can also access
www.cobhamsatcom.com and select COBHAM SYNC PARTNER PORTAL, which may
help you solve the problem. Your dealer, installer or Cobham Satcom partner will
assist you whether the need is user training, technical support, arranging on-site
repair or sending the product for repair. Your dealer, installer or Cobham Satcom
partner will also take care of any warranty issue.
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