EN100 Quality Management System
EXPLANATORY NOTES
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LMRSALES@CODANCOMMS.COM
CODANCOMMS.COMEXPLANATORY NOTE:
EN100, REV 3-1-0, © Mar 2013
CANADA/US +1 250 382 8268 | TOLL FREE +1 800 664 4066
Codan Communications (Victoria, BC, Canada) is very proud that our Quality Management System has been
registered to the ISO international quality standard since October 1993. Our Quality Management System is
currently registered to the expanded ISO 9001:2008 standard, and is part of our commitment to provide high quality
products and services to our customers.
Why does Codan use a Quality Management System?
Codan Communications is committed to maintaining and improving its Quality Management System:
for the benefi t of the company, to:
* develop and manufacture reliable, specialized radio communications equipment
* attain and consistently maintain the desired quality at optimum cost
* plan and effi ciently utilize technological, human and material resources available to the company, to maximize
the quality of our products and service
* comply with any customer requirements or expectations that their suppliers have an ISO-registered Quality
Management System
for the benefi t of the customer, to:
* instill confi dence in our ability to deliver the desired quality of product and service
* reliably maintain the desired level of quality and performance
What are the principles of a Quality Management System?
The ISO9001:2008 international quality standard is based on eight (8) quality management principles:
* Customer focus
* Leadership
* Involvement of people
* Process approach
* System approach to management
* Continual improvement
*Factual approach to decision making
*Mutually benefi cial supplier relationships
By adopting these principles within its Quality Management System, management can lead their organization
towards improved performance, products, services and customer satisfaction.
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