Troubleshooting
Problem: Startup fails.
• Check the external power supply and cables.
• Check the power switch on the rear panel.
• Verify that the SmartDrive is connected.
Problem: System will not power on.
• Replace the external power supply.
Problem: Login fails.
• Verify the user name.
• Verify the PIN.
• Verify that the user badge is correct and that its barcode quality is satisfactory.
Problem: The touch screen does not respond properly when touched.
• Run the Calibrate Screen utility.
Problem: The formulary fails to load or is invalid.
• A new formulary update package might have to be created and loaded. See your SLS
system administrator.
Problem: A drug container failed verification.
• The drug might have to be added to or corrected in the formulary.
• Make sure that the barcode on the drug is of good quality.
• CAUTION: This is a serios issue. Notify your SLS system administrator.
Problem: A test label or syringe label did not print correctly.
• Discard the label and try again.
• If the label print quality is bad: Run the Clean Nozzles utility, Replace the ink cartridge, and
Replace the label media.
• If the print is not aligned properly on the label, run the Adjust Label utility.
• If the wrong drug information is printed on the label, the drug might have to be corrected
in the formulary. See your SLS system administrator.
• CAUTION: This is a serious issue. Notify your SLS system administrator.
Problem: The barcode scanner is not scanning.
• Make sure the barcode is correctly positioned. The red cross-hair should line up with the
barcode and the container or syringe should be as close to the front cover as possible.
• Shutdown the system from the touch screen and then cycle power to the system.
• Make sure the quality of the barcode is good.
• Clean the scanner’s glass window.
• The barcode symbology might not be supported. Contact Codonics Technical Support (+1
440.243.1198)
Problem: The label media is jammed.
• Clear the label jam. Refer to “Clearing a Label Jam”.
Problem: The SLS will not connect to the network.
• Verify that the Ethernet cable or Wi-Fi adapter is connected.
• Verify that the SLS network settings are configured properly.
NOTE: For additional troubleshooting issues, refer to the Safe Label System User’s Manual.
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