Comdial DX-80 - UCD Voice Announce Group

DX-80 INSTALLATION AND MAINTENANCE MANUAL
P7290 IMM 3-246
Table of UCD Group Overflow and Reroute Destination
Announcement Boxes in DX-80 PC-8
(more may be created if required)
UCD Overflow UCD
Group 1
UCD
Group 2
UCD
Group 3
UCD
Group 4
UCD
Group 5
Overflow 1 3101 3102 3103 3104 3105
Overflow 2 3201 3202 3203 3204 3205
Overflow 3 3301 3302 3303 3304 3305
Default Setting
Extension Application – Uniform Call Distribution – Overflow 1 Timer = 0
(Range is 0-255 sec.)
Extension Application – Uniform Call Distribution – Overflow 1 Destination = NULL
Extension Application – Uniform Call Distribution – Overflow 2 Timer = 0
(Range is 0-255 sec.)
Extension Application – Uniform Call Distribution – Overflow 1 Destination = NULL
Extension Application – Uniform Call Distribution – Reroute = NULL
Extension Application – Uniform Call Distribution – Overflow Count = 1 ( Range is 1-128.)
DX-80 Voice Processing Module PN7243 (see programming instructions)
Extension – Port Type = EXT (Range is Ext/V.A.)
Extension Application – Uniform Call Distribution – Attribute = UCD (Range is UCD/V.A.)
Programming Abstract
• Determine if the UCD Group Overflow destinations will be an extension of a recorded announcement device.
• Program Overflow 1 Timer for the interval that a caller will remain on hold before hearing the first Overflow
announcement (or before she is routed to the overflow extension).
• Program the Overflow 1 Destination (extension or RAD Device). If the destination is a third-party RAD
device that is connected to a DX-80 analog port, that port number must be programmed here. If the
destination is the DX-80 VP, the DX-80 VP directory number must be programmed here (usually 433).
• Program Overflow 2 Timer and Destination similarly to Overflow 1. Overflow 2 Timer will result in the interval
following Overflow 1 and the interval between repeating Overflow 2.
• Program the Overflow Count. (Number of times a caller in UCD Group Queue will hear the Overflow 2
announcement.)
• Program the Reroute Destination. (Destination to route caller after she has heard the Overflow 2
announcement “Overflow Count” times.
• If third-party RAD devices are used for RAD announcements, program those ports as Port Type “V.A.”
• If third-party RAD device traffic is expected to be high, program analog ports of type “V.A.” into an available
UCD Group and program that UCD Group as Attribute “V.A.”
Programming
Reference Uniform Call Distribution/Hunt Group for specific programming details.
UCD Voice Announce Group
The DX-80 system allows for the use of UCD Groups as a means of handling high traffic into third-party ancillary RAD
devices. Whenever the Overflow destinations of a UCD Group require the use of multiple ancillary devices to handle
the call traffic of announcements while callers are in UCD queue, these devices can be “pooled” in a group (available
UCD Group) for access. Doing so allows any of the available devices to handle waiting calls with the same
announcement.