CommScope Touchstone TG6452 - Chapter 6: Troubleshooting; Troubleshooting: Power Light Off; Troubleshooting: No Internet (All Connections); Troubleshooting: No Internet (Ethernet)

Chapter 6
Troubleshoong
The Telephony Gateway is plugged in, but the
power light is o
Check all power connecons. Is the power cord plugged in rmly at both ends?
Note: Use only the power adapter and power cord included with the equipment.
If you plugged the power cord into a power strip, make sure the strip is switched on.
Make sure that the rear panel power switch is set to the ON posion.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not geng on the Internet (all connecons)
It may take over 30 minutes to establish a connecon the rst me you power up your
Telephony Gateway, especially when many people are online. Always leave your Telephony
Gateway plugged into AC power and connected to the cable system.
Check the front panel lights:
■ The Power and Internet lights should be white and steady.
■ If the Power light blinks for more than 30 minutes, call your service provider for
assistance.
Check your cable connecons. Connectors should be ght. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you
may have to replace the cable). If you have one or more spliers between the Telephony
Gateway and CATV outlet, remove the spliers and connect the Telephony Gateway directly
to the outlet.
I'm not geng on the Internet (Ethernet)
If you are using an Ethernet hub, is it turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connecon
to a computer; use a cross-over cable for connecon to an Ethernet hub.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 34