Chapter 6
Troubleshoong
The Telephony Gateway is plugged in, but the
power light is o
Check all power connecons. Is the power cord plugged in rmly at both ends?
Note: Use only the power adapter and power cord included with the equipment.
If you plugged the power cord into a power strip, make sure the strip is switched on.
Make sure that the rear panel power switch is set to the ON posion.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not geng on the Internet (all connecons)
It may take over 30 minutes to establish a connecon the rst me you power up your
Telephony Gateway, especially when many people are online. Always leave your Telephony
Gateway plugged into AC power and connected to the cable system.
Check the front panel lights:
■ The Power and Internet lights should be white and steady.
■ If the Power light blinks for more than 30 minutes, call your service provider for
assistance.
Check your cable connecons. Connectors should be ght. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you
may have to replace the cable). If you have one or more spliers between the Telephony
Gateway and CATV outlet, remove the spliers and connect the Telephony Gateway directly
to the outlet.
I'm not geng on the Internet (Ethernet)
If you are using an Ethernet hub, is it turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connecon
to a computer; use a cross-over cable for connecon to an Ethernet hub.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 34
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