Press the Reset buon on the back of the Telephony Gateway.
A misconguraon could lock out all access to the Telephony Gateway. If you think this has
happened, see Reset the Telephony Gateway to factory defaults (page 33).
I'm not geng on the Internet (wireless)
Check to be sure that the Wi-Fi light is on.
Does your connecon ulity discover your wireless LAN? If you turned o "Broadcast SSID"
you need to manually enter the name of your wireless LAN in the connecon ulity.
Change your security mode to "disabled." Enable one of the other security modes as soon as
you nd the problem.
A misconguraon could lock out all access to the Telephony Gateway. If you think this has
happened, see Reset the Telephony Gateway to factory defaults (page 33).
I can get on the Internet, but everything is slow
If the website you are vising is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also aect the connecon speed.
Other communicaons on the LAN, or interference with wireless connecons, may slow
down the connecon.
I don't have a dial tone when I pick up the phone
In order for telephone service to be funconal on the Telephony Gateway, telephone service
must have been purchased from the service provider and congured on your Telephony
Gateway. The following steps should help in idenfying the source of the problem.
1. Check to make sure the Telephony Gateway is plugged in and the outlet has power. Use
only the external AC power adapter (if provided) and power cord included with the
equipment.
2. Check the coax connecon at the Telephony Gateway and the wall. Ensure they are
connected and ght. If they are and you do not have dial tone, contact your service
provider.
3. Is the phone plugged directly into the Telephony Gateway?
Make sure the phone is plugged into the port on the back of the Telephony Gateway
labeled "Tel 1" for line 1, and "Tel 2" for line 2.
■ If so, try a dierent phone. Make sure the new phone is a working phone.
■ If a known good phone is used and you sll don’t have dial tone, try a dierent
phone cable. If a new phone and cable do not restore dial tone, call your service
provider.
Chapter 6:
Troubleshoong
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 35
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