D–8 359782-002 Service Reference Guide, dx2000 uT
Troubleshooting Without Diagnostics
System files missing or
not properly installed.
1. Insert a bootable system
diskette and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Hard drive boot
disabled in Computer
Setup.
Run Computer Setup and enable the
hard drive entry in the Storage
>
Boot Order list.
Second Ultra ATA hard
drive does not perform
optimally.
Using the wrong cable
for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Both slow and fast
UATA devices are on
the same data cable.
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Computer will not start. Hard drive is damaged. Observe the beeps and LED lights
on the front of the computer. See
Appendix C, “POST Error
Messages”.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
1. Attempt the normal Windows
“Shut Down” procedure.
2. Press the power button for
four
or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Solving Hard Drive Problems (Continued)
Problem Cause Solution
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