Consumer Cellular AVID 589 - Troubleshooting

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Problem Possible causes Possible solution
Echo or noise
Poor network link quality.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
Poor local telephone line
quality.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
Unable to select
certain features
Consumer Cellular does
not support these features,
or you have not applied for
services that provide these
features.
Call customer support at
(888) 835-6047.
Cannot charge
the battery
The battery or battery
charger is damaged.
Call customer support at
(888) 835-6047.
The phone’s temperature is
below 32°F (0°C) or higher
than 95°F (35°C).
Adjust the battery charging
environment to avoid
extreme temperatures.
Poor contact between the
battery and charger.
Check all connectors to
ensure that all connections
have been properly made.
TROUBLESHOOTING
Problem Possible causes Possible solution
Shortened
standby time
The standby time is related
to Consumer Cellular
system configuration. The
same device used with
different service providers’
systems will not provide
exactly the same length of
standby time.
If you are located in an area
where signaling is weak,
temporarily power off the
device.
The battery is depleted.
In high-temperature
environments, battery life
will be shortened.
Use a new battery.
If you are not able to
connect to the network, the
device will continue to send
out signals as it attempts to
locate a base station. Doing
so consumes battery power
and will consequently
shorten standby time.
Change your location to
one where the network is
accessible, or temporarily
turn off your device.
Cannot turn your
phone on
Battery power has been
depleted.
Recharge the phone.
TROUBLESHOOTING