Trouble Shooting 48
Scanner Maintenance
error message:
Stitching …. failed
This message may appear when running the Scanner Maintenance program.
1. The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then complete
the calibration steps as described in the section Maintenance in this guide
.
2. If the problem persists after cleaning the scanning area - The problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb
the scanner’s adjustment function.
3. Summon your technical service provider if the problem persists.
Application control keys (one touch) do not
work
1. Check the One Touch setup entries in WIDEsystem. Click on the scanner icon
to open WIDEsystem and select the One
Touch tab. View WIDEsystem Help for instructions.
2. Check that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC
3. Make sure that the applications defined in the WIDEsystem One Touch setup entries are actually designed to work with
(compatible with) your scanner’s application control keys. See the application’s documentation or contact the application
software dealer.
Can’t operate or contact scanner after
Firmware upgrade failure.
A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted
firmware update process. Only part of the intended firmware may be loaded, rendering the scanner inaccessible. You need reboot
the scanner to Safe Mode to reapply the firmware.
Restart the scanner. If the scanner detects corrupted firmware, it will start up in Safe Mode.
Confirm Safe Mode: Open WIDEsystem – Right-double-click the WIDEsystem scanner icon on your system tray. The “Scanner:”
field should show “Scanner is in Safe Mode”.
Follow the steps for firmware installation.
NOTE: Safe Mode is only for repairing a corrupted or interrupted firmware installation. Do not attempt to use the scanner
when it is in Safe Mode.
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