www.cool-icam.com
© 2001 TCG. UK Version 1 0301
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13. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local
customer support hot-line. See your registration card for helpline contact details.
For Windows® Users:
Symptom Problem Solution
I receive an error message when I
am installing the Digital Camera
Manager.
Digital Camera Manager does not
load.
Shut down all other applications and attempt
to re-install the driver, or download the
updated driver from www.cool-icam.com and
install the updated driver.
Check the USB controller in your BIOS if they
are activated. If these does not work contact
your national Customer Support
representative.
Digital Camera Manager folder is
not found in the Programs menu
after I have installed the driver.
All the images I have taken do not
appear on the Cool-iCam Plus.
Install the software, restart your PC, and
finally, connect the Cool-iCam Plus to the PC
via the USB port, then the software folder will
appear in the Program menu.
The installer for the Digital Camera
Manager requires the Cool-iCam Plus
be connected to the PC (via the USB)
after the software has been installed &
the PC restarted.
Insufficient battery power
Upload all images to your PC as soon as
possible. (please refer to Battery Guidance
section in User’s Manual.)
You have lost power to your Cool-iCam Plus by either:
Removing the battery without being
connected to your PC (turned on) via
the USB cable.
If you need to change batteries, and retain
the images in your Cool-i Cam Plus’s
memory, ensure you are connected to a PC
which is turned on via the USB cable, which
will then draw power from the PC whilst you
insert fresh batteries.
I receive a message no image to
download when I try to upload to my
computer.
Check all cables connections are secured.
Connection failure
I cannot run the Digital Camera
Manager.
Conflict with another camera driver
capture device.
If you have any other camera installed on
your computer, remove the camera and it’s
driver completely from your system to avoid
conflict with another camera or capture
device.
I hear a low "beep" when trying to
take an image.
Insufficient light.
Take your images in better light condition.
My Cool-iCam Plus LCD displays " ".
I cannot access any PhotoFantasy's
templates.
If you need to change batteries, and retain
the images in your Cool-iCam Plus’s
memory, ensure you are connected to a PC
which is turned on via the USB cable, which
will then draw power from the PC whilst you
insert fresh batteries.
This means there is insufficient power
to upload images to your computer.
No CD in CD-ROM drive.
Put Cool-iCam Plus CD in CD ROM drive.
Please also refer to the help files & User Guides that accompany the enclosed applications.
For further information and support, please visit our website:
http://www.cool-icam.com
My CD Installation wizard does not
work.
Go to the computer desktop. Right click on
"My Computer". Click "Properties". Select
"Device Manager". Double click on "CD-
ROM", double click on "CD-R" (normally the
manufacturer's name). Click on "Settings".
Ensure "Auto insert notification" is ticked and
the "disconnect" is ticked. If you change the
settings the computer will ask you to restart
your PC. Click "Yes".
The auto installation file is switched to off.
or
The CD ROM is disconnected.
PC
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