After- Sales Service
Service
1. The printer can be returned within seven days, 15 days replacement,
one year warranty, lifetime maintenance.
Replacement requirement
1. The appearance of the product is intact, without damage, scratches,
smudges, cracks, deformation, etc.;
2. Machine parts, tools and others are complete;
3. Provide a complete and valid purchase invoice and warranty, product
number should be the same.
Warranty coverage
1. The following accessories are not included in the warranty coverage
if they are not damaged by transportation: platform sticker; platform
forming plate; acrylic cover; card reader and Storage card; platform glass;
USB cable; filament; rack and tools,etc.
2. Profile: Before we deliver the goods, we will test machine, so maybe
there will be light scratch, or due to long-distance transportation, which
scratch the profile a little bit. in the premise of not affecting the normal
use, in principle, not within the scope of warranty;
3. Nozzle assembly (nozzle, heating block, throat pipe,heat sink, PTFE
tube, etc.) warranty period is 3 months, if they are damaged after the
warranty expires, you need to purchase another one;
4. Motherboard, LCD display, power supply, hot bed,warranty period is 12
months, if there are quality problems, you can get free maintenance; over
the warranty period, can be sent back to the original factory maintenance,
the users need to bear the return shipping fee and maintenance costs;
5. Not included in warranty coverage:
(1) It is not possible to provide an effective after-sales service card or
serial number;
(2) The whole machine and components exceed the warranty period;
(3) Equipment failure or damage caused by unauthorized modification of
the equipment (private modification includes: 1. modification of the nozzle
assembly; 2. modification of the machine structure; 3. use of third-party
components; 4. use of third-party firmware procedures or change the
original Factory firmware program, etc.);
(4) Equipment failure or damage due to incorrect installation and use;
(5) Equipment failure or damage caused by the use of the equipment in a
working environment not specified by the product;
(6) Equipment failure or damage due improper use (beyond workload, etc.)
or maintenance (moisture, etc.);
(7) Equipment failure or damage due to the use of other branded
components or low quality consumables.
Statement:
For better highlighting the function and effectiveness of 3d printer and
promoting the development of global market economic, strengthening the
user self-discipline of 3d industry and establishing a good image of 3d
printing, since Creality 3d printer have passed all kinds of authorized
product certificates and quality management system.hereby we declare
that it is strictly forbidden to use our printer to print any products or
equipment that are in violation of the specific country and regions
legislation.
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