Technical Support C-3
Returning a product for repair
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Contact Technical Support to receive your authorisation number for
repair/replacement of product.
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Technical Support will communicate how to return the product in
question for repair/replacement.
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You should only return the hardware item in question and return it to
the address detailed by Technical Support. Please retain all software,
accessories and the original packaging.
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Please quote the authorisation number clearly on the outside of the
packaging in which you return the hardware item in question.
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Upon receipt of the faulty item, Creative Labs will process your
request and arrange a return or replacement.
Creative may replace or repair the product with new or re-conditioned parts, and
the faulty parts will become the property of Creative. The warranty period for
your repaired/replacement item is 90 days from the date of shipment from
Creative, or what is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U.,
you must complete the relevant customs documentation before shipping the
product (please allow 30 days).
Limited Warranty
Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original
purchaser only, that the hardware product will be free of defects in materials and
workmanship for a period of two years after the date of purchase, or such other
period as may be expressly specified by Creative or required by applicable law
(“Warranty Period”).
Creative’s entire liability and your remedy will be, at Creative’s sole discretion,
the repair or replacement (with the same or similar model) of any hardware or
accompanying item(s) not meeting the “Limited Warranty” explained above that
is returned to Creative’s authorised distributor or dealer during the Warranty
Period with a copy of your receipt.
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