Cybex 750C/750R Owner’s Manual
Customer
Service
Page 5-3
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.).
Apparent Damage - Upon receipt of shipment, check all boxes carefully. Any damage seen with a
visual check must be noted on the freight bill and signed by the carrier’s agent. Failure to do so will
result in the carrier’s refusal to honor the damage claim. The carrier will provide required forms for filing
such claims.
Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but noticed
later must be reported to the carrier as soon as possible. Upon discovery of the damage, a written or
phone request to the carrier asking them to perform an inspection of the materials must be made
within ten days of the date of delivery. Keep all shipping containers and packing materials: they will be
needed as part of the inspection process. The carrier will provide an inspection report and the
necessary forms for filing a concealed damage claim. Concealed damage is the carrier’s responsibility.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for replacement, repair or credit. The system assures that returned materials are properly
handled and analyzed. Follow the following procedures carefully.
Contact an authorized Cybex dealer on all warranty-related matters. A local Cybex dealer will request
an RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service hotline listed on Page 5-1 for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem or the defect in the item.
3. Provide the model and serial number. The serial number is located on the front of the unit as shown
in Figure 1. The serial number begins with a letter, for example: R09-101331100.
4. At Cybex’s discretion, the technician may request that the problem part(s) be returned to Cybex for
evaluation and repair or replacement. The technician will assign an RMA number and will send
an ARS label. The ARS label and RMA number must be clearly displayed on the outside of the
package that contains the item(s) to be returned. Include a description of the problem, the serial
number of the unit and the name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent
C.O.D. will not be accepted by the Cybex receiving department.
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