D-Link AC1900

130D-Link DIR-878 User Manual
Section 7 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-878. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a dierent
operating system, the screenshots on your computer will look similar to these examples.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
t.BLFTVSFZPVIBWFBOVQEBUFE+BWBFOBCMFEXFCCSPXTFS8FSFDPNNFOEUIFGPMMPXJOH
- Microsoft Internet Explorer® 10 or higher
- Mozilla Firefox 28 or higher
- Google™ Chrome 28 or higher
- Apple Safari 6 or higher
t7FSJGZQIZTJDBMDPOOFDUJWJUZCZDIFDLJOHGPSTPMJEMJOLMJHIUTPOUIFEFWJDF*GZPVEPOPUHFUBTPMJEMJOLMJHIUUSZVTJOHB
dierent cable, or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be
on.
t%JTBCMFBOZ*OUFSOFUTFDVSJUZTPGUXBSFSVOOJOHPOUIFDPNQVUFS4PGUXBSFöSFXBMMTTVDIBT;POF"MBSN#MBDL*$&4ZHBUF
Norton Personal Firewall, and Windows
®
XP rewall may block access to the conguration pages. Check the help les
included with your rewall software for more information on disabling or conguring it.