D-Link DIR-400 - Troubleshooting; Why can’t I access the web-based configuration utility?

93D-Link DIR-400 User Manual
Section 11 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-400. Read
the following descriptions if you are having problems.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on
the Internet nor do you have to be connected to the Internet. The device has the utility built into a ROM chip located
in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend using one of the following:
• Internet Explorer 6.0 or higher
• Firefox 1.5 or higher
• Netscape 8 or higher
• Mozilla 1.7.12 (5.0) or higher
• Opera 8.5 or higher
• Safari 1.2 or higher (with Java 1.3.1 or higher)
• Camino 0.8.4 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using
a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may
not be on.
• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice,
Sygate, Norton Personal Firewall, and Windows
®
XP’s rewall may block access to the conguration pages. Check
the help les included with your rewall software for more information on disabling or conguring it.