TROUBLESHOOTING
Frequently Asked Questions
Question:
The dust sensor does not change from the
orange or red colour.
Answer:
This is due to dusts built up in the dust sensor.
Suck up dust accumulated in the dust sensor hole with a
vacuum cleaner.
Page 27.
Normal operation is restored shortly after sucking up dust
and running air purifi cation.
Page 19.
Question:
The sensitivity of the dust sensor seems to
be bad.
Answer:
This is because react time of the dust sensor differs
depending on the size of room.
Adjust the sensor with sensitivity settings.
Page 13.
Question:
Can I wash the deodorizing catalyst unit?
Is replacement necessary?
Answer:
The deodorizing catalyst unit cannot be washed.
(The unit will be ruined.)
Remove the deodorizing catalyst unit from the main unit and
suck up dust with a vacuum cleaner.
Page 28.
It is not necessary to replace the deodorizing catalyst unit.
Question:
What to do if the ionized wires are cut?
Answer:
Wires need to be replaced. Contact the service shop.
Do not replace the wires yourself.
Question:
Can I use the air purifi er while the “UNIT1” or
“UNIT2” lamp is lit?
Answer:
For safety reasons, power to the ionized wires and streamer
unit is shut OFF, therefore dust collecting performance and
deodorizing effect drop markedly. Clean inside UNIT1 and
2 until the “UNIT1” and “UNIT2” lamps go out. (There are no
safety issues while the lamps are lit.)
Question:
Does the deodorizing effect of the recyclable
deodorizing cartridge disappear entirely in
2 months time?
Answer:
The effect should not completely disappear in 2 months time.
Page 23, 24.
The effect may decrease by about half depending on the
conditions of use.
Question:
Can the unit run without the humidifying
fi lter?
Answer:
The unit will engage the humidify setting, but it will not
humidify the room.
Always install a humidifying fi lter.
(Air can be cleaned.)
Question:
I threw the waterwheel (humidifying fi lter
frame) out.
Answer:
The humidifying fi lter does not rotate without the waterwheel,
therefore the room is not humidifi ed in the humidify setting.
To purchase another waterwheel, contact the service shop.
(Separately purchased humidifying fi lters do not come with a
waterwheel.)
Page 38.
Question:
Do I need to replace the silver ion cartridge in
the humidifying tray?
Answer:
The silver ion cartridge do not need replacing for 10 years.
Questions & Answers
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