Replacement Parts and Exchange and Repair Programs
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Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send
a part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the previous page.
Fax: 605-692-0145
2. Receive a case number before shipping.
To receive a case number, contact a services coordinator via phone, email, or by
creating a MySupport account on the Daktronics website. This expedites repair of the
part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing
peanuts when shipping.
4. Enclose:
• your name
• address
• phone number
• the case number
• a clear description of symptoms
Shipping Address
Daktronics Customer Service
600 E 54th St N
Case #____________
Sioux Falls, SD 57104
Email
transportationhelp@daktronics.com
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