BLUEPAD-50 PLUS MSR USER GUIDE
UM 07.01.36/v1.3.0 1 DATECS Page 23 of 25
Troubleshooting Guidelines
This chapter lists typical examples of malfunction you may encounter while operating your BluePad-
50 Plus unit and steps you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to assist successful
installation and configuration of BluePad-50 Plus units. If you are having problems operating your
BluePad-50 Plus unit, please read through these troubleshooting examples. If the problem persists
even after performing the outlined guidelines or if the problem is not described, contact your local
Datecs representative for assistance.
The BluePad-50 Plus unit contains no user-serviceable parts. Do not, under any
circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs
specified in this guide. For all other services, contact your local Datecs service provider.
Service conducted by parties other than authorized Datecs representatives may void any
warranty.
Blank Display
When the BluePad-50 Plus unit display does not show correct or clearly readable information:
• Check battery power.
• If the problem persists, contact your local Datecs service provider.
Keypad Does Not Respond
If the keypad does not respond properly:
• Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To Process.
• If the problem persists, contact your local Datecs representative.
Transactions Fail To Process
There are several possible reasons why the unit may not be processing transactions. Use the following
steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to ensure the problem
is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• If the problem persists, contact your local Datecs representative.
To Next Page
Loading...
