dCS Elgar Plus User Manual Manual for Software Issue 4.3x
dCS Ltd August 2005
Manual filename: Elgar Manual v4.4x.doc Page 65 email: more@dcsltd.co.uk
English version web-site: www.dcsltd.co.uk
Troubleshooting Guide
If you experience difficulties when using Elgar Plus, the following suggestions
may help resolve the problem.
The unit fails to power up
• Ensure there is power available on the mains cable. Connect the power
cable, wait 10 seconds then press the Power/Standby button.
• Check the rated supply voltage shown on the rear of the unit matches the
local supply voltage.
• Check that the fuse has not blown - if so, correct any obvious cause then
replace the fuse as described on page 58.
The unit fails to lock to a digital audio source or displays “No Input”
• Ensure the correct input is selected (see page 37).
• Check that the digital audio cable is of the correct type, correctly connected
and not damaged. Try another cable. Damaged cables are a VERY
common cause of malfunctions!
• Check that the source is switched on.
• Some CD players do not generate a digital output unless the disc is playing
- set the player in “play” mode and check that the unit locks.
• Occasionally, we find a CD player whose sample rate is outside the
standard +/-300ppm tolerance specified for CD players. If Elgar Plus locks
to another source but not to your CD player, the player may need servicing.
• If you are using Master mode or a Master Clock, try slaving to the audio
input. If the unit locks, check the Wordclock connections.
The unit locks but the audio output is low or absent
• Check that the MUTE indicator is off. If not, press the Mute button.
• Check that the audio output cables are correctly connected, the equipment
following Elgar Plus is switched on and correctly set up.
• Ensure the Volume and Balance controls are correctly set (see Rotary
Control on page 37 and Bal Mode on page 24)
• Ensure the source is sending audio data (see NAud on page 26).
• Ensure the Output Level is correctly set - turn the Volume control down by
10dB before changing this setting.
The output is monophonic
• The source is Dual AES but Elgar Plus is set to Single AES (AES1 or AES2
indicator lit) – see page 23.
• If both AES1 & AES2 indicators are flashing, the unit is set to Dual AES –
Lock but one AES cable is either disconnected or faulty (see page 23)
• The source disk / tape may actually be monophonic.
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