Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 42. Self-help resources
Self-help resources Resource location
Information about Dell products and services Dell Site
Dell Optimizer
Dell Optimizer is an AI-based software application that allows
you to customize your computer settings for power and
battery, and more.
For computers with Dell Optimizer, you can:
● Tune the performance, power consumption, cooling, and
fan noise with selectable thermal modes.
● Download and redeem the apps that are purchased with
your computer.
For more information about configuring and using these
features, search for the Dell Optimizer at Dell Support Site.
View PDF
SupportAssist
SupportAssist proactively and predictively identifies hardware
and software issues on your computer and automates
the engagement process with Dell Technical support. It
addresses performance and stabilization issues, prevents
security threats, monitors, and detects hardware failures.
For more information, see SupportAssist for Home PCs User's
Guide at SupportAssist for Home PCs.
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system Windows Support Site
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals, and
documents.
Your Dell computer is uniquely identified using a Service Tag
or Express Service Code. To view relevant support resources
for your Dell computer, enter the Service Tag or Express
Service Code at
Dell Support Site.
For more information about how to find the Service Tag for
your computer, see Locate the Service Tag on your computer.
Dell knowledge base articles
1. Go to Dell Support Site.
2. On the menu bar at the top of the Support page, select
Support > Support Library.
3. In the Search field on the Support Library page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
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