Dell 2135cn - Multifunction Color Laser Printer - Part or the Entire Output Is Black; Pitched Color Dots


Part or the entire output is black.

Pitched color dots

Action

Yes

No
1
The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
2. Replace the toner cartridges as necessary.
Is the problem resolved?
The task is complete.
Go to action 2.
2
If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
2. Ensure that the On check box is not selected.
Is the problem resolved?
The task is complete.
Go to action 3.
3
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit".
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
The 4 Colors Configuration Chart is printed.
Is the problem resolved?
The task is complete.
Contact Dell.

Action

Yes

No
1
Ensure Output Color is set to Color (Auto) in the printer driver.
1. On the Advanced tab, ensure that the Output Color is set to Color (Auto).
Is the problem resolved?
The task is complete.
Go to action 2.
2
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit".
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
The 4 Colors Configuration Chart is printed.
Is the problem resolved?
The task is complete.
Contact Dell.


