Solving Problems 33
Hard drive problems
E-Mail, Modem, and Internet Problems
  CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the 
Product Information Guide.
 
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to 
a digital telephone network.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A  CD/DVD-RW DISC —
1
Click the 
Start
 button and click 
Control Panel
.
2
Under 
Pick a Category
, click 
Performance and Maintenance
.
3
Under 
or pick a Control Panel icon
, click 
Power Options
.
4
From the 
Power Schemes
 tab, select 
Always On
.
RUN CHECK DISK —
1
Click the 
Start
 button, then click 
My Computer
. 
2
Right-click 
Local Disk C:
.
3
Click 
Properties
.
4
Click the 
Tools
 tab.
5
Under 
Error-checking
, click 
Check Now
.
6
Click 
Scan for and attempt recovery of bad sectors
.
7
Click 
Start
.
CHECK THE MICROSOFT OUTLOOK
®
 EXPRESS SECURITY SETTINGS — If you cannot open your 
e-mail attachments:
1
In Outlook Express, click 
Tools
, click 
Options
, and then click 
Security
.
2
Click 
Do not allow attachments 
to remove the checkmark.