54 Advanced Troubleshooting
9
When the name of the appropriate driver appears, click 
Next
.
10
Click 
Finish
 and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly 
configured, you can use the Hardware Troubleshooter to resolve the incompatibility. 
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the 
Start
 button, then click 
Help and Support
.
2
Ty p e  
hardware troubleshooter
 in the 
Search
 field, then click the arrow to start the search.
3
Click 
Hardware Troubleshooter
 in the 
Search Results
 list.
4
In the 
Hardware Troubleshooter
 list, click 
I need to resolve a hardware conflict on my computer
, and 
then click 
Next
.
Restoring Your Operating System
You can restore your operating system in the following ways:
• Microsoft Windows XP System Restore returns your computer to an earlier operating state without 
affecting data files.
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you 
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes 
any applications installed after you received the computer.
Using Microsoft
® 
Windows
®
 XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer 
to an earlier operating state (without affecting data files) if changes to the hardware, software, or other 
system settings have left the computer in an undesirable operating state. See the Windows Help and 
Support Center for information on using System Restore.
  NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover 
them.
 
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you 
set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the 
Start 
button, then click 
Help and Support
.
2
Click 
System Restore
.
3
Follow the instructions on the screen.