Dell Pair notification
does not open when a
Bluetooth devices
turned on for the first
time
Dell Pair reports a
pairing error
Troubleshooting
Problems
Possible solutions
• Windows 10 (version 19041) is the oldest version to
support Dell Pair.
• Bluetooth version 5.0 or later is available.
• Bluetooth is supported on the computer. It has turned
on under Windows settings.
• The Bluetooth device supports detection by Dell Pair.
• If the Bluetooth device is within the computer's
detection range, and if the peripheral being connected
is a mouse or keyboard, then pick up the device and
move it closer to the PC.
• Check that the computer and the Bluetooth devices
have sufficient battery charge to operate.
• The Bluetooth device must be updated to the latest
firmware.
• The Bluetooth controller on the computer is from Intel.
• Power cycle the Bluetooth device.
• Proceed to reconnect through Dell Pair with the
following steps:
1. If a Bluetooth device is near the computer or in
pairing mode, or if Dell Pair UI assists with the pairing
process.
2. Wait for pairing error window to auto-dismiss, and
then remove the Bluetooth device from the
computer.
3. Bring the Bluetooth device closer to the computer.
4. Ensure that the Bluetooth device is in pairing mode
and the pairing LED is blinking.
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