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Headset has no sound
Audio is not working
Problems Possible solutions
• Ensure that the headset is turned on and connected
through the wireless audio receiver, or Bluetooth.
• Ensure that you are not using the headset with Inline
audio connection while charging.
• Ensure that the computer volume and the media player
are not muted while the audio player is playing the
music.
• Click the volume icon on your computer and adjust the
volume level on the volume bar.
• Check the playback setting on the computer, and
ensure that the default device is set to a Dell Headset
WL3024.
• Keep the headset within the range (30 m) of the
wireless audio receiver or connected mobile devices (if
connected through the wireless audio receiver or
Bluetooth).
• Check if the wireless connection is working.
• Check that the headset is connected to wireless audio
receiver (recommended mode) on your computer.
• Ensure that the microphone is positioned rightly.
• Ensure that the microphone is not muted. Press the
Mic mute button after lowering the Boom microphone.
• Check the playback setting on the computer, and
ensure that the default device is set to a Dell Headset
WL3024.
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