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Abnormal sound is
coming out of the
headset
Unbalanced sound in
the headset
Check the computer volume balance is set correctly.
• Right-click the headset icon.
• Select playback devices.
• Right-click the default playback devices and select
Properties.
• Select Levels and click Balance.
Headset lights do not light up
Wireless range is too short
Problems Possible solutions
• Keep the headset within the range (30 m) of the
wireless audio receiver or connected mobile devices
(if connected through the wireless audio receiver or
Bluetooth).
• Check if something is obstructing the headset.
• Adjust the volume level up and down, and check if the
abnormal sound changes.
• Keep the headset within the range (30 m) of the
wireless audio receiver or connected mobile devices (if
connected through the wireless audio receiver or
Bluetooth).
• Make sure that no metal or electronic objects are
blocking or covering the wireless audio receiver
or the linked devices.
• Connect the wireless audio receiver to the USB
port located at the side of your computer.
• Ensure that no other USB device is connected
adjacent to the wireless audio receiver.
• The media key (play or pause) and volume control
key work when the media is actively playing in the
background.
Media key or volume
control not working
• Check if the headset is powered on.
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