Dell HS2403 - Unresponsive Headset Buttons; Mute Button Synchronization Issues

25
Imbalance or mono
sound during the
channel testing
Mute button is not
synced between the
system and the
headset
• Check the headset connection mode – audio
receiver or Bluetooth.
• Connect using the audio receiver because
headset mute button doesn’t sync with the
system when connected through Bluetooth.
Multiple devices found
when connecting
manually through
Bluetooth:
Problems Possible solutions
• Ensure that you are not on a call during the
channel testing.
• Do not run any recording application during the
channel testing.
• Select Dell WL3024 Headset from the devices
found and connect to Bluetooth manually.
Headset buttons not
working
• Check the headset connection mode – audio
receiver or Bluetooth.
• Connect using the audio receiver because
headset buttons don’t work when connected
through Bluetooth.