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Ruth SmithSep 9, 2025
How to fix Timeout waiting on ME to reply to HECI message on Dell Laptop?
- JJacqueline BryantSep 9, 2025
Replace the system board.
How to fix Timeout waiting on ME to reply to HECI message on Dell Laptop?
Replace the system board.
What to do if BIOS Recovery image found but invalid on Dell Precision 7760 Laptop?
Flash the latest BIOS version. If the problem persists, replace the system board.
How to resolve Memory DIMM power rail failure on Dell Laptop?
Reset and swap the memory modules among the slots. If the problem continues, replace the memory module.
General| Operating System | Windows 10 Pro, Windows 11 Pro, Ubuntu Linux |
|---|---|
| Processor Options | 11th Generation Intel Core or Xeon processors |
| Graphics Options | NVIDIA RTX A5000, A4000, A3000 or Intel UHD Graphics |
| Memory | Up to 128GB DDR4 |
| Storage | Up to 8TB (4x 2TB NVMe SSD) |
| Display Options | 17.3" FHD 1920x1080, UHD 3840x2160 options, with or without touch |
| Battery | 6-cell 95Whr lithium-ion |
| Weight | Starting at 6.65 lb (3.02 kg) |
| Ports | 2 x Thunderbolt 4 (USB Type-C) with DisplayPort and Power Delivery 2 x USB 3.2 Gen 1 Type-A (one with PowerShare) 1 x HDMI 2.1 1 x Mini DisplayPort 1.4 1 x RJ45 Ethernet port 1 x Universal Audio Jack 1 x SD Card Reader |
| Wireless | Wi-Fi 6 (802.11ax), Bluetooth 5.2 |
| Webcam | 720p HD |
Essential guidelines for safe handling of computer components and preparation before servicing.
Lists the essential tools required for disassembling and reassembling computer parts.
Details screw types, quantities, and images for securing various computer components.
Visual identification and listing of the main internal hardware components of the system.
Step-by-step instructions for removing and installing the computer's bottom base cover.
Procedures for safely removing and installing the internal lithium-ion battery.
Detailed steps for removing and installing the primary M.2 Solid-State Drive.
Comprehensive instructions for removing and installing the main system board.
Procedures for removing and installing the entire display unit assembly.
Instructions for removing and installing the palm rest area of the computer.
Explanation of the BIOS role and how to navigate its setup interface.
Steps to access the BIOS setup utility during system startup.
Details of various system settings and options configurable within the BIOS.
Instructions for updating the system BIOS from within the Windows operating system.
Procedures for setting, changing, or clearing system and BIOS passwords.
Guides on running system board and LCD diagnostics for fault identification.
Instructions for initiating comprehensive hardware diagnostics before OS load.
Interpreting LED patterns for system errors and suggested resolution steps.
Procedures for recovering the system using Dell SupportAssist OS Recovery.
Steps to discharge residual power for safety and troubleshooting purposes.
Information and links to Dell's online resources for product assistance.
Guidance on how to reach Dell for sales, technical support, and customer service.
