Troubleshooting │ 73
Common
Symptoms
What you
experience
Possible Solutions
Image retention
from a static
image left on the
monitor for a
long period
Faint shadow from
the static image
that is displayed
appears on the
screen
• Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power Options
or Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.
Screen image is
too small
Image is centered
on screen, but
does not fill entire
viewing area
• Check the Aspect Ratio setting in the
Display settings OSD.
• Reset the monitor to factory settings
(Factory Reset).
Cannot adjust
the monitor with
the buttons on
the rear of the
panel
OSD does not
appear on the
screen
• Turn off the monitor, unplug the monitor
power cable, plug it back and then turn
on the monitor.
• Check if the OSD menu is locked. If yes,
move the joystick or or or
and hold for four seconds to unlock.
No input signal
when user
controls are
pressed
No picture, the
LED light is white
• Check the signal source. Ensure that
the computer is not in Standby Mode by
moving the mouse or pressing any key
on the keyboard.
• Check if the video cable is plugged in
properly. Disconnect and reconnect the
video cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
The picture cannot
fill the height or
width of the screen
• Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
• Run the built-in diagnostics.
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