● Confirmation of the error code and result outcome
● Suggested Part Replacement
● If customer is still covered under Dell Warranty
● Case reference number if there is an open case under the service tag
Invalid Error Code Example
QR APP Validation Tool
About this task
Besides using the online tool, customers can also validate the error code by scanning the QR code with a QR APP on a
smartphone.
Steps
1. User to obtain the QR code from SupportAssist On-board Diagnostics error screen.
2. User can use any QR code scanner application through the smartphone to scan the QR code.
Troubleshooting
53
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