If after the initial calibration period your steps are not
registering, we recommend resetting your tracker. To do this,
open the VeryFitPro app and go to Device > More > Reboot
the Device > Confirm to Reboot. This will backup the data on
your tracker and factory reset it. Once this operation is
complete your data will be restored back to your tracker.
Why do my steps keep reverting back?
If you walk less than 35 steps within a certain amount of time,
these steps will not be stored. This is to help improve
accuracy by filtering out movements other than steps, for
example driving, typing on a keyboard or washing your hands.
SYNCHRONISING YOUR DATA
Why isn’t my activity data showing in the app?
To transfer your activity data from your tracker to the app on
your phone/tablet, open the VeryFitPro app and swipe down
anywhere on the main page (the first page you see when you
open the app). This will initiate a sync of data between the
two devices.
MISCELLANEOUS
Why can’t I see all functions on my tracker?
Some functions require turning on from within the VeryFitPro
app before they will appear on your tracker.
How do I factory reset my tracker?
Make sure your tracker is connected to the app. Open the
VeryFitPro app and go to Device > More > Reboot the Device
> Confirm to Reboot. This will backup the data on your tracker
and factory reset it. Once this operation is complete your data
will be copied back to your tracker.
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