Email Set-up
1. It is recommended that a new, dedicated POP3 Gmail account be used for all outgoing email
from the CellDrop. This type of account works very well with the instrument's operating
system and prevents personal incoming email from being stored on the unit.
2. Ensure that the instrument is connected to WiFi or Ethernet.
3. Launch the Settings app and navigate to the Email section on the left scroll menu.
4. Enable the POP3 option on your Email configuration. Do not use an IMAP account as
messages from IMAP accounts could occupy a significant amount of the instrument's
memory.
5. Input Outgoing Server Information:
Refer to your local IT support group if additional assistance is required.
This app is used to update CellDrop software and firmware to the most current available versions.
Updates may be downloaded using the Updater app when connected to Ethernet or Wifi. An Ethernet
connection is recommended for software updates.
Updates maybe downloaded on line or downloaded to a FAT32 formatted USB drive from
denovix.com.
Launch the ScreenLocker app from the Home screen prior to cleaning the touch screen. This will
disable swiping motions from activating other software activities. Tap the home button to exit.
This app is not yet implemented and will be included in a future software release.
11. Troubleshooting and Maintenance
Quick Help
Most issues concerning accuracy or reproducibility are sample, technique or protocol related and may
be resolved by following the suggestions below. See Technical Note 186 – CellDrop Best Practices for
additional details.
• Clean sample surfaces prior to dispensing a sample onto the measurement surface.
• Do not over or under fill the counting chamber. Follow the Count button dispense volume
directions. Volume is dependent on the chamber height specified in the protocol.
• Ensure that samples are monodispersions of cells in solution. Vortex before loading into the
count chamber.
• Ensure that cells are in focus before tapping the Count button.
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